Support

Help with accounts, APIs, and payouts.

Reach the Scalattice team for product questions, billing, and provider onboarding.

Email support Open Scalattice Cloud

Contact

What we can help with.

Include your account email and a short description of the issue. We aim to reply within one business day.

Accounts

Sign-in, API keys, team access, and Scalattice Cloud dashboard questions.

Developers

API integration, routing policies, rate limits, and inference errors. CLI: scalattice.com/cli, npm, GitHub.

Providers

Agent install, hardware eligibility, payouts, and machine setup. Source: GitHub.

Legal entity Robottik Ltd, registered in England and Wales, company no. 17193565.
Enterprise Contact us for committed capacity, custom regions, and invoicing.

Resources

Self-serve first.

Most answers are in the docs and policy pages linked below.

Developers

Get started

API setup, model list, pricing, and the developer CLI.

Developer guide CLI (npm + GitHub)
Providers

GPU setup

Install guide, hardware requirements, and payout details.

Provider guide Agent source (GitHub)
Blog

Guides

Models, inference basics, and hosting on your GPU.

Read the blog
Safety

Host safety

Inference-only catalog jobs, security tiers, and what they do not promise.

Safety FAQ Vulnerability disclosure
Status

System health

Live checks for the inference API, dashboard, and network. Hosted here if Cloud is down.

System health
Policies

Legal and privacy

Terms, privacy, cookies, and accessibility statements.

Legal centre